Our contact details

Name: BlackBull Grill UK
Address: BlackBull Grill UK, 17 St Margaret’s Road, Maidenhead, Berkshire SL65DZ
Phone Number: 01628 632140
Email: info@blackbullgrill.uk
Date: 20 June 2022

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name, address and contact details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• You have purchased items from us e.g. in our shop
• You have set up a User account with us
• You have made a submission through our online form
• You have requested to be added to our mailing list for marketing purposes.
• You have browsed the catalogue in our shop

We also receive personal information indirectly, from the following sources in the following scenarios:

• Klaviyo – We track which products you view on our store to help us improve what we offer and to provide you with targeted offers and information.

We use the information that you have given us in order to provide you with goods, services or marketing communications (if requested).

BlackBull Grill UK will never sell, rent or trade personal information about you to other companies. Your data will not be supplied to anyone unless we are obliged by law to disclose it.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@blackbullgrill.uk
(b) We have a contractual obligation.
(c) We have a legitimate interest.

How we store your personal information

Your information is securely stored.
We keep your information indefinitely. On request we will dispose of all data associated with you.

Your data protection rights

Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@blackbullgrill.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@blackbullgrill.uk.
You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Helpline number: 0303 123 1113
ICO website: www.ico.org.uk

Cookies

Our website makes use of cookies to improve your browsing experience. A cookie is a small text file which is stored on your computer by your web browser which enables a website to remember certain information about you, for example, if you are logged in or what items are in your shopping basket.

Cookies are a widely used method of storing information and can do no harm to your device, they are generally used by websites to track how you interact with them and gather data to help enhance your experience. We recommend that you do not disable cookies when browsing as you may not be able to make full use of our website. We do not store any personally identifiable information in our cookies and do not share any information with third party advertisers.

You can read more about cookies at the following websites, the About Cookies website also contains information on how to manage and delete your cookies:

• About Cookies
• Wikipedia

If you have any concerns about our cookie use or how we use your data in general, please contact us.

The cookies we use on our website fall into the following areas:

Session Cookie
This is a cookie which is set for the length of your browsing session, it expires once you close your browser. We use this to track basic information within your visit to our website, e.g. if you have logged in, if there’s anything in your shopping basket or any information that will need to be remembered from page to page. Session cookies are not shared with other websites.

Google Analytics
We use Google Analytics to collect data on visitors to our website to help us measure performance and improve our services. You can read more about Google Analytics here.

Klaviyo
We track which products you view on our store to help us improve what we offer and to provide you with targeted offers and information.